IndiGo refunds Rs 1,030 crore to passengers for flight cancellations during lockdown

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IndiGo has already processed close to Rs 1,030 crore of refunds, which amounts to about 99.95% of the total amount owed to its customers, India’s largest airlines by passenger capacity said.

The pending credit shells are mostly cash transactions wherein IndiGo is awaiting bank transfer details from the customers, it said.

“The sudden onset of Covid19 and the resulting lockdown, brought our operations to a complete halt by the end of March of 2020. As our incoming cash flow through ticket sales got impacted, we were unable to immediately process refunds for cancelled flights and had to create credit shells for the refunds that were due to our customers,” said Ronojoy Dutta, Chief Executive Officer of IndiGo.

“However, with the resumption of operations and a steady increase in demand for air travel, our priority has been to refund the credit shell amounts in an expedited manner.”

Last year, the Supreme Court asked all the airlines to fully refund the passengers, whose flights were cancelled during the lockdown period by March 31, 2021.