TPSODL launches all-women Customer Relation Centre in Berhampur

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TP Southern Odisha Distribution Limited (TPSODL), the joint venture between Tata Power and Odisha Government, has launched an all-woman Customer Relation Centre in Berhampur.

This all-woman centre is managed entirely by the female staff of TPSODL which includes the customer care executives, cashiers, housekeeping staff and the security guard. The Centre was officially inaugurated by Praveer Sinha, CEO & MD, Tata Power.

This CRC is equipped with highly trained staff and has been aesthetically designed with all amenities like drinking water, air conditioning, washrooms, waiting area, Query management system, senior citizen dedicated desk, self-service kiosk and LED screen for display of safety and other related information.

Apart from this, posters and banners have been set up to keep the customers aware about energy conservation, demand side management, rooftop solar, home automation, digital avenues and security and safety.

“We wish to provide quality value-added services to all our customers. Our highly qualified women staff will ensure the resolution of all grievances of our customers. In a series of new steps, we will keep on bringing new improved services to our customers” said Arvind Singh, Chief Executive Officer, TP Southern Odisha Distribution Ltd.

TP Southern Odisha Distribution Limited (TPSODL) is a joint venture between Tata Power and the Government of Odisha with the majority stake being held by Tata Power (51%). TPSODL serves a populace of 95 lakhs with a customer base of 23.69 lakhs in a vast distribution area of 48,751 sq. km.